By Natalie J. Armstrong,
www.MarketingMediation.com
Serve Before You Sell
If you’ve read my book then you know this is a major point I make. It’s such an important point, that it bears repeating.
We are a service industry. We are not the default (the courts). Conflict resolution professionals cannot afford to treat people as though they were still […]

By Natalie J. Armstrong,
www.MarketingMediation.com
Turning contacts into clients is the goal of networking. Follow these simply commandments and you’ll be pleasantly surprised.
1. Have your networking tools with you at all times.
2. Set a goal for the number of people you’ll meet.
3. Act like a host, not a guest.
4. Listen, and ask the five “W “questions: […]

By Natalie J. Armstrong,
www.MarketingMediation.com
If you’re one of the 35.000 conflict resolutionists in the US who will be attending either the ABA’s Dispute Resolution Section’s conference in Washington, DC  or the Association for Conflict Resolution’s (ACR’s) conference in Phoenix, AZ you’ll want go prepared. As a previous and future Presenter, Exhibitor and Attendee I can attest that […]

By Natalie J. Armstrong,
www.MarketingMediation.com
Whether you’re in a big city like San Francisco, CA or a small town like Center Lovell, ME (Hello Downeasters!) building a successful practice can depend on who you know. One seemingly universal truth about our industry is that people who know and like us hire us. When we survey the […]

By Dr. Ivan Misner
“Good networking is about building relationships. And the people who you know and trust will most likely repeatedly refer you. This means you must build and maintain their trust.
That’s why “touch points” are critical to the networking process. Touch points relate to the occasions in which you “touch” one of your […]