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ADR Practice Development Books

	The Essential Guide To Marketing Your ADR Practice By Natalie Armstrong, Managing Director Golden Media eBook Available for Immediate Download More Details Unlike any other book in either the ADR Industry or the Marketing industry. “The Essential Guide to Marketing Your ADR Practice” is the only marketing manual providers need to build a thriving practice. With more than 200 pages of ADR-appropriate marketing ideas, content guidelines, Internet strategies, networking techniques, glossaries of persuasive phrases, words that sell, and general marketing terms, “The Essential Guide to Marketing you ADR Practice” will take you through all the necessary phases of marketing a successful practice. Most importantly “The Essential Guide to Marketing Your ADR Practice” will provide you marketing ideas that you can implement immediately, many at no cost. This unique book looks at the ADR industry specifically and addresses those marketing challenges and issues most common in an arbitration or mediation practice – balancing marketing time and money while hearing cases and creating a base of referrals so that you don’t have to market all day to work all night. Price: $19.97
	Proven Marketing Strategies for Conflict Resolutionists-A Hands-On Workbook By Natalie J. Armstrong, Managing Director Golden Media eBook Available for Immediate Download More Details This hands-on workbook is full of marketing strategies designed specifically for the conflict resolution industry and is designed to teach you “how to fish”. It compliments the Essential Guide to Marketing Your ADR Practice by providing you a structured method of developing the strategies and techniques discussed by Natalie Armstrong. The workbook includes more than 10 of our best practice development reports, 12 step-by-step exercises that guide you through creating a complete practice development strategy, an ADR specific marketing and business plan templates, our glossary of words that sell, and our guide for writing content. Price: $11.97
	Golden Media’s ADR Set By Natalie J. Armstrong, Managing Director, Golden Media “The Essential Guide To Marketing Your ADR Practice” & “Proven Marketing Strategies for Conflict Resolution Providers- A Hands-On Workbook” eBook Available for Immediate Download Save 15% (Regular .92) More Details Not sure which book is right for you? Than this might be just what you’re looking for. Our ADR Set consists of both The Essential Guide to Marketing Your ADR Practice and the Proven Marketing Strategies Hands-On Workbook. We’ve combined them together into a single set to help take the pain out of making a decision. Price: $27.00
	ADR Office Management Toolkit By Natalie J. Armstrong, Managing Director Golden Media eBook Available for Immediate Download More Details The ADR Office Management Toolkit contains more than 40 forms and letters necessary to automate and operate a successful practice. With these documents you can easily communicate with clients for: Court-ordered processes or private engagements, Follow-up with counsel and parties, and Manage pre-mediation / post-mediation communications.The Toolkit has forms and letters ideal for: Mediators Arbitrators, and Sales and Marketing Communications for prospects and clients. All the letters and forms come in this package for quick use and easy reading. Additionally, the Toolkit comes with all the forms and letters in Microsoft Word format so that you can use, edit, modify and personalize them with your own logo, contact information, and verbiage. Take ownership of these forms and tailor them to meet your exact needs, while branding them with your corporate ID! The ADR Office Management Toolkit is appropriate both for new practices as well as established practices that just need a little automation or revision. *Requires Microsoft Word 2000 edition or later to run CD-Rom. Price: $39.97
	The Arbitrator’s Guide, Justice Through a Different Lens By David T. Armstrong, Founder and HeadmasterThe Institute for Conflict Management, LLC & The Institute for Construction Management, LLC eBook Available for Immediate Download More Details David T. Armstrong, founder of the Institute of Conflict Management, LLC, educator, and one of the leading arbitrators, mediators, and dispute review board panelists for the construction industry, has released “The Arbitrator’s Guide: For Commercial & Construction Industry Arbitrations.” An unparalleled guide to the arbitration process, it is a must-have for arbitrators and industry professionals who are looking for a comprehensive, step-by-step introduction to the process. Check out these testimonials: Dave Armstrong did not invent arbitration but it may be said in the not too distant future that he discovered it! Iwould encourage every highly experienced individual with a penchant for fairness and justice to consider ‘giving something back’ to their industry and our society by becoming an arbitrator utilizing the techniques, information and principles in this book.” - Les Morgenstern, President of ADR4Construction.com “As a college professor, the challenge of finding a readable yet comprehensive text for any course is a constant challenge. David Armstrong has accomplished the near-impossible by providing a reference guide that translates amorphous concepts into readable components. Through eloquently-phrased passages and clearly-written guidelines, his text serves to clarify and strengthen the arbitration process.” -Eleanor Schrader Schapa, Professor of Business, Santa Monica College Excerpt from the book: “Every businessperson and consumer has the opportunity to control the process in which their conflicts can be resolved. By voluntarily selecting a process prior to a business relationship or the purchase of a product, we control the time and expense that will be required to resolve any conflicts. Although this book is written as an arbitrator’s guide to the procedures for conducting a hearing, the information contained in the book is beneficial to all parties and advocates who may possibly be involved in arbitration. ” Price: $19.97
	The Complete Mediator, Theory, Practice, Ethics & Aesthetics By Charles B. Parselle, Esq. eBook Available for Immediate Download More Details Charles Parselle is a sought-after ADR professional who has successfully helped resolve hundreds of disputes. He has earned the confidence of both plaintiff and defense bars as a gifted facilitator of dispute resolution. He is an experienced litigator, admitted as a barrister-at-law in England after obtaining his law degree from Oxford University, and in practice in California since 1983. He writes and speaks frequently on dispute resolution. He sits on a number of mediation and arbitration panels, including the Los Angeles Superior Court, the San Fernando Valley Bar Association, the California Academy of Mediation Professionals, Kaiser Permanente Office of Independent Arbitrator, the Southland Regional Association of Realtors, and as a “pro tem” judge of the Los Angeles Superior Court. He served as general counsel to an Australian company specializing in the sale of high-tech security equipment, and as general counsel to an entertainment company in Los Angeles, California, concentrating on intellectual property and employment issues. Born in southern Africa, brought up in England, educated in Australia and U.K., resident of California, he brings an international flavor to the ADR process. SEEKING THE FORMULA (Excerpt from “The Complete Mediator”) “Some people seek to learn a subject in order to find the winning formula. Some come to learn mediation thinking there is a formula they need to learn in order to achieve success. There is no such formula, only skills to be learned, senses to be sharpened and attitudes to be cultivated. The reason for the impossibility of a formula is explained in Leibnitz’ 1703 letter to Bernoulli: “Nature has established patterns originating in the return of events, but only for the most part.” Without the qualifier, everything would be predictable, formulae would rule the world and we could all stay in bed until noon.” Price: $19.97

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Practice Development Articles

ADR Case News (9)
Advertisement (10)
Business Planning (17)
Cost-Effective Marketing (4)
Direct Mailing (6)
Entrepreneurship (2)
Financial Planning (6)
Getting New Business (1)
Impressions of Your Practice (2)
Internet & Website Marketing (6)
Issues Affecting Alternative Dispute Resolution (1)
It’s Just Business (4)
Marketing Your Practice (5)
Networking and Mixers (5)
Practice Builder Reports (8)
Quotes of the Week (9)
Strategy and Positioning (4)

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